What it covers
- From digital to connected customer, omnichannel and AI
- Marketing technology architecture
- CRM, CDP, marketing automation and analytics
- Customer data, identity and data flows
- APIs and integrations
- Structured and unstructured data
- Customer journeys and decisioning
- Where AI fits in the stack
- AI maturity and readiness
- Governance, privacy, copyright and risk
- Prioritising AI use cases
- Business cases and implementation planning
- Measurement
- Organisational capability and skills gaps