Courses
Understand the system. Then work inside it.
Start with strategy or go straight to hands-on. Each course stands alone. Together, they take you from understanding your marketing system to working with AI inside it every day. Foundations & Strategy isn't a prerequisite for the Applied AI Module.
Not sure which is for you? Take the 3-minute check-in and get the exact lessons to start with.
Part 1How we got here
- 01From digital to the connected customer to omnichannel to AI
- 02Why many organisations still struggle with omnichannel
Part 2The marketing system, in plain English
- 03Marketing technology architecture
- 04CRM, CDP, marketing automation, analytics and customer data
- 05APIs, integrations, data flows and identity
- 06Structured and unstructured data
- 07Customer journeys and decisioning
Part 3Where AI fits
- 08Where AI sits in the marketing stack
- 09AI opportunities across the customer journey
- 10AI maturity and readiness
- 11Governance, privacy, copyright and risk
Part 4From opportunity to investment
- 12Identifying and prioritising AI use cases
- 13Business cases, implementation planning and measurement
- 14Organisational capability and skills gaps
Part 1How AI works
- 01How generative AI and LLMs work
- 02Models, context windows and hallucinations
Part 2Prompting and context
- 03Prompting fundamentals
- 04Context, roles, constraints and examples
- 05Capturing your brand voice
- 06Building a prompt library
Part 3AI across your marketing work
- 07Research and customer insight
- 08Content generation and repurposing
- 09Email, social and advertising
- 10Image generation and video
Part 4AI for analysis
- 11Data analysis and campaign analysis
- 12A/B testing and reporting
- 13Working with files and large datasets
Part 5From tasks to systems
- 14Knowledge bases and retrieval
- 15Building repeatable workflows
- 16Automations
- 17Introduction to agents
- 18Human review and quality control